Thursday, November 6, 2008

Greedy business, not good business


Some One local business woman would do well to remember the golden rule of customer service: For every satisfied customer you have, they'll tell one -- maybe two -- people about their experience. But for every unhappy customer you have, they'll tell an average of 10 other people about their experience with you.

And this woman should also remember that I know more than 10 people. Many, many more.

And I'm more than happy to talk.

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